Your Instructor

​

• Your instructor is a self-employed approved driving instructor. 

• XL Driving Tuition acts as an agent for your instructor.

• The contract for driving tuition is solely between you and your instructor.

• All XL Driving Tuition instructors are authorised Driver & Vehicle Standards Agency (DVSA) Approved Driving Instructors (ADIs) and are bound by a professional code of conduct. 

 

Vehicles

​

• All XL Driving Tuition vehicles are non-smoking environments.

• Your instructor will carry the appropriate motor insurance to provide comprehensive cover should you be involved in a collision as a learner driver whilst in control. 

• The car will be well maintained, clean and tidy. 

• A valet charge will be made for any soiling of the vehicle.

• XL Driving Tuition will provide a car for the tuition and practical test providing the pupil has reached a safe standard of driving. 

 

Lessons

​

You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.

 

On your first lesson you must present your instructor with a valid provisional license and show you can read a numberplate at a distance of 20.5 m (67 feet) (with prescribed visual aids if normally worn). 

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition e.g. medication, any lack or loss of a valid UK provisional driving license.

Any lesson start time that is running late, the pupil will be contacted by the instructor in advance (phone signal providing).

 

Instructors cannot be held responsible for delays due to traffic. 

Where possible, instructors will make up any lost time at the end of the current lesson or add to a future booking. 

 

If the pupil fails to attend by the start time, without advance notice and agreement, the instructor will wait for 15 minutes. When pupil arrives late the missed time will not be given unless the instructor sees fit. 

 

Any loss of test fees, due to late arrival, are non refundable by either XL Driving Tuition or the DVSA. 

XL Driving Tuition will not be held responsible if your lesson is affected by, but not limited to, the following circumstances -: bad weather, an unforeseen accident while on a lesson, DVSA cancelling a driving test. 

 

Any abusive language or threatening behaviour to any XL driving instructor, DVSA examiner or the general public, on a driving lesson, will result in your lesson being terminated resulting in the loss of lesson fee. 

 

 

Payments

​

Payment is by cash or bank transfer. 

Lesson fees are to be paid at or by the beginning of each lesson. 

 

XL Driving Tuition has no responsibility or liability to you for payments made direct to the instructor. If you pay your instructor directly by any method you should make sure you get a receipt. XL Driving Tuition accepts no responsibility for any payments made directly to instructors. 

 

Price changes

​

The cost of tuition is based on the lesson price at the time of booking and this will be honoured for 6 months afterwards.  

 

 Refunds

​

Refunds will be given (admin charges may apply) if more than 48 hours notice is given. 

Refunds of any unused hours in a block booking contract will be given (admin charges may apply) if more than 48 hours notice is given. The block booking discount will no longer apply. 

This does not apply to intensive course bookings. See different section.

 

 Vouchers

Vouchers and gift cards have no cash value and have to be redeemed against tuition. 

Voucher and gift cards aren’t transferable. 

Vouchers and gift cards are valid until the date shown on them.

Voucher must be brought to each lesson it’s paying for.

 

Cancellation of lessons

​

If you only give between 24 and 48 hours notice of cancellation and a mutually agreeable, convenient and alternative time in the same week cannot be arranged, you’ll be charged a one hour fee. If you don’t give at least 24 hours notice of cancellation and a mutually agreeable, convenient and alternative time in the same week cannot be arranged, you’ll be charged the full lesson fee. 

 

DVSA driving test

The DVSA require you to give three clear working days to cancel or reschedule your practical driving test. This means that you may lose your test fee if you cancel or reschedule your test within the three working day period. Your driving instructor will give you as much notice as possible if they do not consider you to be ready to take your test to avoid you losing your fee.  

 

In any circumstances where your test needs to be postponed/cancelled too close to the test date neither XL Driving Tuition or your instructor are liable for the cost of the test. 

If a pupil is not deemed to be at test standard the instructor or XL Driving Tuition are not obliged to take the pupil to test. 

 

 Intensive Courses

​

1. A deposit must be paid at time of booking and balance of payment paid 1 week prior to commencement of course.
2. Payments can be cash or bank transfer. 
3. You will have 14 days from date of booking to cancel the course and to have a full refund (admin charges may apply) unless the course begins within 28 days.
4. Your practical driving test will be booked for the end of your course, if this is not possible, at the next available date provided by the DVSA that best coincides with the course.
5. It is the pupil’s responsibility to notify XL Driving Tuition (XL) of any unavailable dates at the time of booking. XL will not be held responsible for a pupil not being able to make a short notice Driving Test.
6. No refunds will be made unless exceptional circumstances. (appropriate proof required)
7. Where the instructor may arrive late for a lesson, due to circumstances beyond his control, the instructor will extend the finish time of the lesson by the same amount of time or add the time on to a following lesson.
8. If the pupil fails to attend by the start time without advanced notice, the driving instructor will only wait for a maximum of 30 minutes.
9. If the pupil is unable to attend any pre agreed sessions the fees will be lost and the lost hours will need to be paid again.
10. All XL instructors are DVSA authorised Approved Driving Instructors (DVSA ADI) or legally authorised instructors.
11. XL may substitute another instructor if unforeseen circumstances arise.
12. All XL vehicles are non-smoking environments.
13. XL will provide a car for the tuition and practical test, providing the pupil has reached a safe standard of driving at the end of the course week. Whilst every effort is made to get the pupil to test level and to take the practical test, if it is considered by the instructor that the pupil could be a danger to themselves, the DVSA examiner or to the general public, then for safety reasons he/she will not be allowed to use the training car for the test and will be advised accordingly. The instructor or XL Driving Tuition will not be liable for any lost fees. 
14. A valet charge will be made for any soiling of the vehicle.
15. XL will not be held responsible if your course is affected by, but not limited to, the following circumstances: -bad weather, an unforeseen accident while on a lesson, the DVSA cancelling a driving test.
16. Appropriate refunds will only be given if XL cannot provide an instructor or car for your course/test (except under condition number 13).
17. Any abusive language or threatening behaviour to any XL Driving Instructor, DVSA Examiner or the general public while on a driving lesson will result in your course being terminated resulting in the loss of course fee.
18. XL will refund any test fee if the practical test is not booked within 15 working days of course finishing unless the student is unavailable or if they haven't passed their theory test within the 2 weeks prior to the course week.
19.  In the event of test failure a rebooking fee will be applied. Pupils can re book tests themselves and request following/remedial lessons.

20. In the event of any course hours not being used within 4 months of the beginning of the course week, these hours will expire unless prior agreement, in writing, with XL or XL instructor has been made.

21. The maximum hours we offer during an intensive driving course week is 25. This course is most suited to someone who has had at least 10-15 hours tuition previously or can source follow up lessons after the course week.  

XL Driving Tuition can not commit to offering this before or after service (lead up and follow up lessons are @£40 an hour). 

 

 

Photos

​

By allowing us to take your photograph after passing your driving test you are agreeing that we can use your photo on our website, marketing materials and social media. If you wish this photo to be sent to you also please let it be known then. 

​

 

Customer care and Complaints 

​

Your contract is between you and your instructor. 

In the event of any problem arising you should attempt to resolve this with your instructor immediately in the first instance. If you have any concerns or complaints about any part of your driving tuition which can’t be resolved directly with your instructor, please contact Head office on 07962 221323.